At HealthStuff we hope you are happy with your purchase, however in the event that you are not, or have simply changed your mind, we offer a refund or exchange on any items within 30 days.
To comply with online distance selling regulations you have the right to cancel your order within 14 days of receipt and request a refund. You will then have another 14 days to return the goods to us. Any refund due will then be given within 14 days of receiving the goods back.
Any items returned will need to be unopened, untampered with, with any security seals intact, and still within a reasonable time of their Best Before or Expiry Date (10 months from these dates).
Please contact us via email email@example.com or telephone 0044 (0) 28 9070 9219 to confirm authorisation for any returns.
Once authorised, please return any items along with your customer invoice received inside your order, or a copy of. Please include a note on this as to whether a refund or exchange is required, and the reason for the return. We will then action the return in accordance to your request.
We recommend to obtain proof of posting, and to use your postal services standard signed for or tracked postage. Unfortunately we cannot offer a free returns service at present, and cannot refund any return postage costs incurred.
In the event of an exchange, we may need to charge a re-dispatch fee, and will advise accordingly via email for confirmation before dispatching any exchange items. Any payments due on exchanged items will be processed via the original payment method for the order, this and the cost will be confirmed with you prior to dispatch of any exchanged items.
Any upgrades in return shipping or by courier service (unless previously agreed with us) will not be covered by HealthStuff for any return.
HealthStuff reserves the right to charge for any postage costs initially covered by us for any item has that has been returned to us stated as damaged/incorrect, where upon inspection it is not damaged/incorrect.
We aim to process all returns within a 7 day turnaround, and will confirm via email once the return has been processed and any appropriate action taken.
Any refunds will be made via the payment method for the order.
All returns should be made to the following address:
SHORT DATED ITEMS:
If you should have any queries relating to a return for refund or exchange that has not been covered here, please do not hesitate to contact us for further advice.