Returns

At HealthStuff we hope you are happy with your purchase, however in the event that you are not, or have simply changed your mind, we offer a refund or exchange on any items within 30 days.

To comply with online distance selling regulations you have the right to cancel your order within 14 days of receipt and request a refund. You will then have another 14 days to return the goods to us. Any refund due will then be given within 14 days of receiving the goods back.

Any items returned will need to be unopened, untampered with, with any security seals intact, and still within a reasonable time of their Best Before or Expiry Date (10 months from these dates).

Please contact us via email sales@healthstuff.co.uk or telephone 0044 (0) 28 9070 9219 to confirm authorisation for any returns.
If authorisation is not sought or confirmed prior to return, this may affect any refund or exchange given, outside of your statutory rights.

Once authorised, please return any items along with your customer invoice received inside your order, or a copy of. Please include a note on this as to whether a refund or exchange is required, and the reason for the return. We will then action the return in accordance to your request.

Make sure your parcel is wrapped securely when returning any item. In most cases you will be able to send your return in the packaging that the order was sent in. We cannot accept liability for any items lost or damaged in transit to us for refund or exchange.

We recommend to obtain proof of posting, and to use your postal services standard signed for or tracked postage. Unfortunately we cannot offer a free returns service at present, and cannot refund any return postage costs incurred.

In the event of an exchange, we may need to charge a re-dispatch fee, and will advise accordingly via email for confirmation before dispatching any exchange items. Any payments due on exchanged items will be processed via the original payment method for the order, this and the cost will be confirmed with you prior to dispatch of any exchanged items.

Any upgrades in return shipping or by courier service (unless previously agreed with us) will not be covered by HealthStuff for any return.

HealthStuff reserves the right to charge for any postage costs initially covered by us for any item has that has been returned to us stated as damaged/incorrect, where upon inspection it is not damaged/incorrect.

We aim to process all returns within a 7 day turnaround, and will confirm via email once the return has been processed and any appropriate action taken.

Any refunds will be made via the payment method for the order.

All returns should be made to the following address:
Natural Health Products
Healthstuff Returns
10 Prince Regent Road
BELFAST
BT5 6QR
Northern Ireland

INCORRECT ITEMS:
If we have sent you an incorrect item (different to that listed on your invoice), we apologise, and will be happy to cover your costs for returning the item, please contact us first so we can advise you on the most appropriate postage option.

MISSING ITEMS:
HealthStuff does not part-ship orders as standard practice.
If we have not contacted you regarding an out of stock item, all items ordered should be present in your delivery. If upon delivery you believe an item is missing, please contact us within 2 working days of receipt.
If you believe your order has been tampered with please take photographic evidence prior to opening as we may need this to investigate further with our delivery partners.

DAMAGED ITEMS:
If we have sent an item to you that has been damaged in transit, and not sold under our ‘Damaged Items’ section where the defects are noted clearly prior to purchase, we must receive confirmation of the damage incurred within 5 working days. We will need to raise any issues with our delivery partners and we must do so within a set period as per their policies. We may require proof of the damage for this reason, and must receive confirmation of this within the initial notification, or within 5 working days from our request to you.

SHORT DATED ITEMS:
These items are not applicable for refund or exchange. These items will have their Best Before or Expiry Dates clearly stated at times of purchase.
All items dispatched should have a reasonable shelf-life.
If you should receive an item not marked as short dated but has a Best Before or Expiry Date less than 6 months please contact us.

If you should have any queries relating to a return for refund or exchange that has not been covered here, please do not hesitate to contact us for further advice.