Terms and Conditions

These terms and conditions apply to any product bought at HealthStuff, either ordered online or by telephone. Please read them carefully before placing your order. By placing your order you are confirming your understanding of, and agreement to these Terms & Conditions.

Dispatch Of Your Order
For any in-stock order placed before 3pm (GMT) Monday to Friday we aim to dispatch the same day. This is dependent on processing timeframes and collection times by Royal Mail and courier services. If any in-stock order cannot be dispatched the same day, we aim to dispatch the following working day.

Any orders received after 3pm (GMT) or during the weekend will be dispatched the following working day. On occasion dispatch dates may show a Saturday or Sunday, please be advised this is the preparation date and the dispatch will be on the next working day - usually the Monday following these dates.

We aim to keep our stock levels as accurate as possible, however on occasion changes to stock levels may not reflect immediately on the site, and an item may be out of stock at the time of order processing. If any product is out of stock we will contact you by email as soon as possible. We will hold your order until we receive a response from you with agreed action. If we do not receive a response within 5 working days, we will dispatch the order items we have and will issue a refund for the out of stock item. We do not part-ship orders as a standard practice.

Following order placement you will receive an order confirmation email. This will confirm your order ID, delivery name and address, items ordered and chosen delivery method. Please check this email carefully and advise via email or telephone as soon as possible if anything is incorrect. We endeavour to make any changes prior to dispatch, however we cannot always guarantee this due to high volumes of orders processing. Receipt of this email is not confirmation that your order will be dispatched, and if for any reason your order is not dispatched, a refund will be provided and confirmation emailed to you. Refunds for any cancelled order will be via the payment method on the order. Dispatched orders will be confirmed by a separate email.

If you have placed an order with us and have not received an email from us, order confirmation or dispatch confirmation email, please contact us to check on your order. Any emails will be sent to the email address provided on your order – please note if using PayPal this will be the email used for your PayPal account. On occasion emails can be redirected to junk or spam folders, please check these folders prior to contacting us.

Packaging
We aim to reuse and recycle as much outer packaging material as possible at HealthStuff, we will pack your order to provide sufficient protection for transit, and it will be sent either in a padded envelope, or a cardboard box. The cardboard boxes may be reused from our own deliveries from suppliers, however we will ensure they are strong enough to withstand transit.

We may use bubble wrap or biodegradable packing chips within the envelope or box, and this is to not only protect the item, but to ensure the structure of the box is maintained during transit.

WE USE BIO-DEGRADABLE PACKING CHIPS WHICH CAN BE COMPOSTED OR DISSOLVED IN WATER.

If you should receive an order where the packaging appears to have been tampered with or damaged please contact us immediately, take photographic evidence before opening the package, and retain the packaging incase we require further clarification for our delivery partners.

Postage & Delivery Of Your Order
Orders will be delivered by Royal Mail or courier. In the case of international orders by Royal Mail, delivery will be made by your domestic postal service. It is the customer’s responsibility to ensure you are able to receive the order from the carrier at the delivery address stated when placing the order.

Courier orders require a contact telephone number to be included with the delivery name and address. This may be required to facilitate delivery. We would ask that you check that you have this included, especially within PayPal details to ensure efficient processing and dispatch of your order. If we do not have a contact telephone number provided, we will then contact you for confirmation, and hold your order in the meantime.

We endeavour to include any order notes regarding delivery on the address label or packaging, these will be hand-written with Royal Mail deliveries, or entered onto the courier system accordingly. We cannot guarantee that all notes will be included, nor can we guarantee that all requests will be met by the delivery partner. These requests are included at your own discretion and understanding. HealthStuff cannot accept responsibility for any instances where requested delivery instructions have been followed by the delivery partner, and subsequently parcels have been damaged or misplaced.

Delivery times vary depending on where the goods are being sent to and the type of service that has been selected. Please note, delivery times are estimates and delays can occur. Please read the Postage Information page prior to ordering.

If you have not received your order after 13 working days (including Saturdays) from dispatch for Royal Mail standard UK delivery, or 6 working days from dispatch for Royal Mail Special Delivery, please contact us and we will liaise with Royal Mail and resolve your order.
For international orders dispatched by Royal Mail, if you have not received your order within 32 days of dispatch, and there are no tracking updates from a recent date, please contact us and we can advise further on order resolution.
For order dispatched by courier, please notify within 5 working days from dispatch if your order has not been received and we will follow up with the delivery partner.

HealthStuff relies on the correct information being provided by customers. We will dispatch orders to the delivery address provided at the time of ordering (unless we have confirmed with you otherwise via email).

We cannot take responsibility for any orders dispatched to an incorrect and/or incomplete address. In the event of these orders being returned to us by the delivery services, rejected at the provided address, or unclaimed from the postal depot, we will confirm any receipt of such orders via email. Any return costs incurred will then be passed to you, either by a deduction for any refund due or charge via the original payment method for the order.
If you would like the order resent following address amendments, we will request a payment for this, via your payment method used for the order, and will agree this with you prior to payment.
If you wish to receive a refund, we will not issue a refund for any original postage charge paid. If you received free shipping we will deduct the amount for any shipping charge originally incurred by us. The shipping charges will be as per the charges on our website for the corresponding service used.
This also applies to orders sent to the correct address as given, but are denied delivery for any reason.

We cannot issue refunds for orders that have been dispatched to an incorrect address provided by a customer, where the order has not been received by you or returned to us. We do not accept liability for orders that have been received at the delivery address and subsequently lost or stolen, nor for orders that have been delivered to a workplace, student or hotel/temporary accommodation and not passed to you as the customer by those at the address.

If we should have any queries regarding a delivery address we will contact you for confirmation, and your order will be held in the meantime. We would ask that all information provided is accurate to ensure the efficient processing and dispatch of your order. Unfortunately, we cannot search for and complete addresses ourselves.

Any change of delivery address that is given to couriers after dispatch, and that results in a charge to us, will in turn result in this charge being owed to HealthStuff by the customer. We will be notified by the courier of these charges, and will then contact you as the customer for payment of these charges accordingly. Non-payment of such charges may affect dispatch of future orders.

Title of goods does not pass from the seller to the purchaser until payment has been received in full by the seller’s bankers. Responsibility for the safekeeping of the goods passes on delivery from the seller to the purchaser.

Returns
HealthStuff are happy to offer returns in accordance with our Returns Policy.

Product prices & payment
Product prices are subject to change at any time. The price you pay is the price of the product at the time of ordering.

Prices billed in GBP UK Pounds (£) Sterling. Currency conversions are approximate – on occasions the amount charged may vary from the conversion provided at time of ordering.

All our transactions are securely processed. Payment methods are through PayPal, Apple Pay, or by credit/debit card. We accept most major credit cards (please accept our apologies, we cannot accept American Express).

VAT
As we are based in the UK, all prices will have VAT at 20% included in the price under UK settings – this will be adjusted for EU countries, within the EU Single Market for Trade, to the standard VAT rate applicable there.
Within the EU countries in the EU Single Market for Trade, if you have paid VAT on your order at the time of purchase, there should be no customs assessments or duties required.
Please contact us for further advice if you have received a notification for customs duties due. Unfortunately, we cannot issue a refund for any customs duties paid when they have been applied incorrectly. This will be a matter between you as the customer and your local customs. We will be happy to provide as much documentation and information to support any refund request you may make to your local customs.
We are registered as per requirements with the OSS system, and pay our EU Vat accordingly.

If you are shopping from a VAT exempt country, the prices you see will have been adjusted accordingly by our website to remove VAT.
Any customs duty or payments required upon receipt in the receiving country are the customers’ responsibility, and HealthStuff have no control or liability over this. If you are unsure if duties will be charged you will need to check this with your local customs office.

Any orders that are returned as customs charges have not been paid, may be subject to a return charge. Any such charge will be passed to the customer by a deduction in the amount refunded for items. Original shipping charges will not be refunded. Any orders that have been retained by customs or destroyed following failure to pay duties owed may not be refunded by HealthStuff.
HealthStuff cannot take liability for any orders that are rejected by customs. Any such orders returned to HealthStuff will be refunded, however if any return fee is chargeable this will be deducted from the refund amount.

For all international orders where customs information is required, this information will be provided per the product description and price accordingly. HealthStuff cannot, and will not, adjust any customs details or values under any circumstances, and will declare the true description and price of items. We will refuse any request to alter these details.

VAT Number: GB422134793
Company Registration Number: NI602626
EORI: GB422134793000
OSS XI Number: XI422134793

Disclaimer
The information in our website is not intended to replace medical advice. We advise you speak to your doctor or a qualified health professional before using any products on our website.

At HealthStuff we aim to ensure all products are represented accurately through product pictures and information. As there can be occasions where products are rebranded or reformulated from manufacturers and have not yet been updated, we request that all items received are inspected for suitability prior to use or consumption.

HealthStuff does not make any medicinal claims or statements, and any information provided on the product description is per the manufacturer and product packaging.

Any reviews or claims stating specific results are the views expressed solely by that individual, and HealthStuff does not guarantee or confirm said results.

If you should have any specific queries regarding a particular product that is not answered by the information provided please contact us for further clarification.